Real-time training is one of the fabulous features we have at Supportivize, designed to keep your agent smart and in the loop.
The following datasets support updates in real-time:
- Website
- Google Sheet
- Google Doc
Example
So, imagine you add your frequently updated website as a data set. Any changes or updates you make on the website will automatically be recognized by Supportivize, and will be synced with your agent.
This way, your agent stays knowledgeable about any fresh info, without you having to manually plug in updates.
Disabling real-time
Now, just in case you don't want to keep the sync in real-time, don't worry. We've got you covered. When you're adding your data set, you can simply select the "Do not sync" option in the dropdown menu.
This means the agent will only consider the data available at the moment of adding the data set and won't update it in real time.
Feel free to email us at help@supportivize.com if you have any questions!