Step 1
Navigate to the Knowledge Hub. You can access this by clicking on the following link.
Step 2
Once you're there, you can locate the Youtube button in the section called 'Real-Time Training'. Go ahead and give that a click.
Step 3
You will need to insert the Youtube URL
After you've clicked create, just sit back and relax. Our system will take care of downloading and adding the Youtube Video Subtitles to your agent's memory.
And remember - if you get stuck or need any help, we're just an email away! We're always here to help!