This cool feature is what we like to call the pinnacle of technology here at Supportivize - it's really something!
Interactive Training revolves around a dataset type that can be fully grasped and embedded by the agent in their answers.
Interactive datasets are:
- Picture
- Video
- Link
- iFrame
- Calendar
- Recommended Article
- Q&A
Example
Now, let's dive a little deeper. Say you choose to create a Picture dataset. When you click to do this, a dialog modal will pop up.
This allows you to upload your picture and also write a little something about the picture as a description.
In the example above, I've uploaded a picture of the Supportivize dashboard, and gave it this description: This is a picture inside Supportivize knowledge hub showing where to edit One-Time Training data sets: Summary, Webpage, YouTube Video, PDF, DOC, CSV. To edit one time training methods, go to the knowledge hub tab under agents and select which method you would like to edit. Make sure to click save once you are done.
Here's the magical part, this description gives our agent the context and understanding of what the picture is about. Equipped with this description, our clever agent can then know when to use this picture in an answer, based on what the visitor is asking.
So when we ask the Agent a question, such as: How do I edit one-time training methods? We get the following interaction by the Agent:
The same principle stands for Videos and Links. The agent can utilize any of these datasets to deliver a thorough and more contextual answer to your visitor inquiries.
iFrame
This option allows you to give the bot any custom link that you would like it to open within the chat bubble. Unlike sending a native link, this option will actually open the link inside of the chat. You can also customize when your bot should show this iFrame.
Calendar
This option allows you to give your bot a link to your calendar and tell it when it should show it to a client.
In the example above, I've uploaded a link to our demo calendar, and gave it this description: Show this calendar when someone requests a demo of Supportivize.
The client will have the ability to book an appointment then close or continue the conversation with the bot.
Feel free to use whatever calendar software you like that supports link sharing directly to you calendar. We are personally using Go HighLevel above.
Recommended Articles
When your visitors come across complex issues, your agent can effortlessly suggest articles from a knowledge base, blog, etc. for them to dive deeper and figure out the problem.
When using this data set you have the ability to link your article, tell the agent when it should show the article, an image, title, description, and properties such as opining the widget inside on the chat bubble or a new tab.
In the example above, my bot has shared two separate articles. the first one is for our help center and the second one is for the Real-Time training article within the help center.
Prompts for the bot:
- Show this article if someone ask's what or where our help center is.
- Show this article when someone says they are having problems with the real-time training feature.
Q&A
The Q&A selection allows you to provide a specific answer and get a direct response. you can also select if you would like the agent to answer the question exactly how you’ve written it or give a more broad answer while following your prompt.
Wishing you happy interactions with your Supportivize Agent! 🚀
If you have any questions do not hesitate to shoot us an email! help@supportivize.com